The following are the terms and conditions of NaughtyMe.com Online Service Agreement. Please read carefully.
Accessing the information on the NaughtyMe.com website means that you understand, accept, agree, and are bound to all the terms and conditions of this Agreement. Please leave the site now if you do not agree to these terms and conditions.
All references to NaughtyMe.com in this Agreement shall include the NaughtyMe.com website. Only individuals 18 years old and over can have access to NaughtyMe.com
You may claim a refund, return or exchange your purchased items when they are damaged or defective within 30 days of your order's shipment, 100% free of charge.
There will be NO charge for any damaged or defective products that are returned or exchanged.
There is NO refund for the shipping charges of returned or exchanged items.
The following CANNOT be returned: batteries, opened electronic media products (CDs, DVDs, video or audio tapes, etc.), and liquid products (lubes, oils, bath and boy products, toy cleaners, etc.).
All liquid products that leaked or were damaged during shipment will be replaced at NO additional cost. These situations should be reported to our Customer Service right away because replacement for these items cannot be processed by our Return/Exchange Wizard. Replacement for liquid items will be available a few days after the expected delivery date.
Replacement item(s) and refunds may take up to 3 weeks to be received, at the latest.
Cancellation requests shall be considered when made within 24 hours after placing the order. However, when the shipment process has already been initiated the cancellation request cannot be entertained.
No cancellations shall be entertained for products that NaughtyMe.com has offered for special occasions like Diwali, Valentine’s Day, etc. Cancellations shall not be possible for these are time limited occasion offers.
In the event that your package is offered to the designated address and it is not accepted by anyone, the package will be automatically be returned to our warehouse. When we have to reship the parcel to your address again, shipping charges shall be applicable. These charges vary from INR 200-300 depending on the weight of the package. In order to prevent these additional charges we strongly urge you to make sure you supply us with the right address and make yourself available for accepting the package when delivery is due. You shall be called prior to delivery to give you an early notification of the pending delivery.
Not all of our company’s products are stored in our warehouses. This means that a product that is listed as “In Stock” may not readily be available for shipping right away. Rarely ,there may occur also cases wherein an item is in stock when an order is placed but sold out once the order is processed. In these cases, we re-stock the product at the shortest time possible and inform you the lead time after confirming your order.
NOTE: If an item is not in stock when an order is placed, the item will automatically be shipped to the consumer at no additional cost once it is received from the manufacturer.
Customs and Import Duties Information
Some countries have additional import taxes for international packages. The company will not be liable for these charges, as we cannot predict them. These additional charges should be paid by the customer. Different countries have different customs policies. Please contact your local customs office to know what policies your country has.
You should also be aware of and comply with the rules and regulations of your country when it comes to the shipment of adult products. The company will not be held responsible if these products are confiscated by the customs service of your country.
Requests and concerns should be submitted using the email forms that are found on the Contact Us page, and in other pages throughout the website. Our policy is to respond to all questions and feedback regarding our products and services as quickly as possible. There may sometimes be delays in the response times because of the fluctuating order volume but rest assured we would answer all your concerns.
PROMOTIONS TERMS AND CONDITIONS
Generally, the promotions we have include Sales, Kits, Deals, Coupons, and Discount Codes. However, there are also times when we introduce other kinds of promotions. When this happens, the new promotions will also follow these terms and conditions. Only one promotion can be used for each order. If more than one kind of promotion applies to your order, please use the one that is most effective for your purchases. All our promotions expire. All orders using the promotion should therefore be placed before the expiration date and time. Promotions used after the expiration dates are not guaranteed.
Information Collection and Use
All the information found on this site, even those collected from customers (reviews, comments, etc.), is solely owned by NaughtyMe.com. This information will not be shared, sold, or rented to others in ways other than what was disclosed in this statement.
Those who wish to register with our site will be required to provide us with a unique username, password, and an optional email. Becoming a user will allow us to contact you about the different products and services we offer.
Our order forms will request the customer to give out some of his/her personal and financial information such as the name, shipping address, and credit card number. This information is essential for billing purposes and for processing problems. Rest assured, these information will not be leaked out to the public or be used for reasons other than business.